Terms & Conditions
Terms Of Use
Last Updated and Effective: May 5, 2021
Kristal Wool is committed to respecting the privacy rights of our customers and all visitors to our web site. We take this matter very seriously, and have instituted many policies and procedures to insure that none of your privacy rights as stated herein are ever violated. The following outlines Kristal Wool ‘s privacy policy and details the measures we have taken to safeguard and protect your privacy, while providing you with a unique and rewarding online shopping experience. By visiting Kristal Wool , you are agreeing to the policies detailed below.
What if I communicate with Kristal Wool electronically?
When you send an email to Kristal Wool or visit the web site, you are communicating with us electronically. When you send an email to Kristal Wool , you consent to receive communications from us electronically in response. Please note that this does not constitute opting in to our email or direct mail lists. Kristal Wool may communicate with you by email, by updating or posting notices on the web site. You agree that all agreements, notices, disclosure and other communications that Kristal Wool provides to you electronically satisfy any legal requirement that such communication be in writing. All communications with Kristal Wool become the property of Kristal Wool.
What information does Kristal Wool collect?
In order to serve you better, Kristal Wool collects and stores your personal information when you: (i) create an account (ii) sign up to be notified of special deals like discounts and exclusive offers; or (iii) enter a contest or promotion on our site. An account is created when you do one of following things: make a purchase on Kristal Wool , create a wish list on Kristal Wool , or register for an account on Kristal Wool , or enter certain Kristal Wool sweepstakes. When creating an account, we ask you for your first and last name, your e-mail address, a password, and perhaps some other similar information. If you are making a purchase, we will additionally ask you for your billing address, shipping address, and credit card information.
Our system also may gather information about the areas you visit on our site as well as the IP address you use to connect to our site. We may use this data internally only for 2 reasons: 1) to personalize your experience on Kristal Wool .com and the marketing materials you receive from Kristal Wool or its partners and 2) to prevent fraud on your account. We would not share any of this data on an individual basis (we may share it in an aggregate form without personal identifiers) with any outside company other than perhaps consultants or service providers of Kristal Wool who were assisting Kristal Wool in serving you better. We do not keep track of where you go on the World Wide Web. We also utilize Google Analytics Demographics and Interest Reporting. Using the Ads Settings, you can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads.
What does Kristal Wool do with this personal information?
Your information is used to process your orders and personalize your shopping experience on Kristal Wool , for internal purposes and to comply with any legal requirements. By storing your personal information on a secure server, Kristal Wool is able to shorten your checkout process and allow you to check your order status online.
At Kristal Wool , we also review what kinds of products appeal most to our customers as a group. This statistical information helps us improve our offering in the same way that other companies change their catalog based on what sells best. We may also use information about the kinds of products you buy from Kristal Wool to make other marketing offers to you. Of course, you always have the option to opt-out from receiving such offers (for instructions on how to opt-out, please see below).
Does Kristal Wool share any information it collects with outside parties?
We may use your purchase information about the products you buy from Kristal Wool to make other marketing offers to you. Of course, you always have the option to opt-out from receiving such offers (for instructions on how to opt-out, please see below). We may share this information with consultants or service providers to help Kristal Wool serve you better. Of course, to the extent that we would ever share any of that information with a consultant or service provider, we would only do so if that party agreed to protect your private information by adopting a privacy policy at least as stringent as our own.
Kristal Wool may collect your email address via cookies and pixels on the Website through the use of trusted third party partners. These partners may combine your email information with other information they have access to such as mailing address so that Kristal Wool may serve relevant marketing offers to you via direct mail. If you do not want Kristal Wool to collect information about you, please see below for instructions on how to opt-out.
How does Kristal Wool safeguard my personal information?
Kristal Wool has implemented a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of employees who have special access rights. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information supplied by you is transmitted via Secure Socket Layer (SSL) technology and securely stored in Kristal Wool ‘s database.
Does Kristal Wool provide a way to update or remove personal information?
Kristal Wool provides a my account feature on our website which allows you to modify and/or remove most of your personal information. This page can be accessed by clicking the my account link at the top of every page on the site. Rest assured that all of your information within my account is secure and accessible only by you or limited Kristal Wool personnel.
How does Kristal Wool use my e-mail address?
Your e-mail address is used to create and identify your account on Kristal Wool . Your e-mail address is also used by Kristal Wool to correspond with you about any orders that you may place or to notify you with the results of any contests you may have entered. We may also use your e-mail address to notify you about important functionality changes to the Web site, new Kristal Wool services and special offers and promotions we think you’ll find valuable. If you would rather not receive this information, or would like to opt-out of receiving e-mail of this kind, simply click on the “Unsubscribe” link that appears at the bottom of any email and follow the simple instructions to have your email address removed from the list of customers who receive notices of new functionality, services, special offers and promotions. We offer a convenient unsubscribe option on our site as well, click here to unsubscribe.
Does Kristal Wool use “cookies”?
A cookie is a small piece of information sent by a web site that is saved on your hard disk by your computer’s browser. The cookie holds information a site may need to personalize your experience and to gather web site statistical data, such as which pages are visited, the internet provider’s domain name and country that our visitors come and the addresses of the sites visited immediately before coming to and immediately after leaving Kristal Wool.com. However, none of this information is associated with you as an individual. It is measured anonymously and only in the aggregate. The information in the cookies lets us trace your “click stream” activity (i.e., the paths taken by visitors to our site as they move from page to page). Cookies do not capture your individual email address or any private information about you.
Kristal Wool may use third-party advertising companies to serve ads on our web site as well as third party companies to provide tracking and analysis of information and data collected from visitors to our web site. These companies may employ cookies and action tags (also known as single pixel gifs or web beacons) to measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is completely anonymous and Kristal Wool reserves the right to provide that information and data to these third parties.
Does Kristal Wool use content that I upload?
From time to time, Kristal Wool permits the submission of content, such as comments, feedback, blogs and product reviews, generated by you and other users (“User Content”).
You are solely responsible for your own User Content and the consequences of posting or publishing it. Any User Content or other material, information or ideas that you submit to or post or publish on our sites is non-confidential and non-proprietary.
By submitting User Content, you represent and warrant to Kristal Wool that: (a) your User Content does not violate any copyright, trademark, trade secret, patent or other intellectual property right, any right of privacy or publicity of any third party or any applicable law, rule or regulation, (b) you own or have the legal right to use and authorize Kristal Wool to use your User Content, including written consent to use of any product or the name, voice, likeness or any other applicable personal rights of each identifiable person featured or referenced in your User Content and (c) your User Content does not violate Kristal Wool’s policy set forth below.
You hereby grant to Kristal Wool a worldwide, perpetual, irrevocable, royalty-free, non-exclusive, irrevocable, and transferable right and license to use, reproduce, edit, modify, translate, and reformat your User Content in any manner to be determined in Kristal Wool’s discretion, including but not limited to e-mail, social media, print, and web promotions and in other communications related to the mission of the brand.
Kristal Wool does not endorse any User Content, or any opinion, recommendation, or advice expressed therein. Kristal Wool reserves the right but is not obligated to monitor User Content sent to the sites. Kristal Wool has the right to refuse, remove, edit or delete any User Content and/or to terminate any user’s access to the site for any reason. Kristal Wool accepts no responsibility for User Content.
Does Kristal Wool abide by Google’s Privacy Policy?
Certain features of our site utilize the Google Maps API and its use is subject to the Google Privacy Policy.
What consent am I giving Kristal Wool?
You acknowledge that this privacy policy is part of the terms of service and you agree that using this site signifies your assent to Kristal Wool ‘s privacy policy. Kristal Wool reserves the right to change the terms of service, including this privacy policy, at any time, without advanced notice. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.
1.Personal Information We Collect
We collect information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with you or your household (“Personal Information”). Our Privacy Policy contains a general description of the types of Personal Information we collect. Specifically, within the last twelve (12) months, we have collected the following categories of Personal Information:
Direct Identifiers, such as your name, email address, mailing address, phone number, and IP address. We may also collect information if you interact with us on the telephone or through your social media account (e.g., using the Instagram “like” or “share this” button). We collect this information directly from you (or in the case of limited social media account information provided to us, from those third party social media platforms) in order to provide you access to certain information on our websites, respond to and enable your requests, and otherwise provide you Services.
Internet Activity Information, such your browsing history, search history, and browser information. We collect this information from our use of cookies and other data collection technologies to help us design our website, to identify popular features, and for other internal business purposes.
Commercial Information, such as products and services purchased from and returned to us, billing address, and payment card information. We collect this information directly from you in order to fulfill and manage your purchases, orders, payments, and returns/exchanges.
Inferences/Profile Information, such as information about your preferences and website behavior . We collect this information directly from you in order to tailor our services and communications.
In addition to the purposes for collection described above, we have collected each category of Personal Information for the purpose of performing services for you and managing our relationship with you, which typically includes:
Managing order management, billing, reorder experiences
Communicating with you about your subscription and offering other products and services that may be of interest to you
Fulfilling benefits associated with use of the Services, including but not limited to Services-specific discounts, deals, and discounts
Allowing you to search for products and check availability, check prices, provide product ratings and reviews, track your orders, , and update information
Improving the effectiveness of our products, services, and marketing efforts
Conducting research and data analysis of our own transactions
Preventing fraudulent transactions, monitoring against theft and otherwise protecting our visitors, customers, and business.
2.How We May Share and Sell Your Personal Information
We may share the categories of Personal Information We collect with third parties as described in our Privacy Policy. Specifically, in the preceding twelve (12) months, we have disclosed the following categories of Personal Information to third parties: Direct Identifiers; Internet Activity Information; Commercial Information; and Inferences/Profile Information.
We may sell your Personal Information as described in our Privacy Policy. Specifically, within the last twelve (12) months, we have sold the following categories of Personal Information, only in the context of delivering interest-based advertising to you: Direct Identifiers, Internet Activity Information, and Inferences/Profile Information. We do not sell the Personal Information of minors under 13 without the consent from the minor’s parent or guardian. We do not sell the Personal Information of minors between 13 and 16 years old without the minor’s own consent.
3.Privacy Rights
You may be entitled to the following privacy rights under Africa law:
The right to know. You have the right to request: (i) the specific pieces of Personal Information we have about you; (ii) the categories of Personal Information we have collected about you in the last 12 months; (iii) the categories of sources from which that Personal Information was collected; (iv) the categories of your Personal Information that we sold or disclosed in the last 12 months; (v) the categories of third parties to whom your Personal Information was sold or disclosed in the last 12 months; and (vi) the purpose for collecting and selling Personal Information.
The right to deletion. You have the right to request that we delete the Personal Information that we have collected or maintain about you. We may deny your request under certain circumstances, such as if we need to comply with our legal obligations or complete a transaction for which your Personal Information was collected. If we deny your request for deletion, we will let you know the reason why.
The right to opt out of the sale of your Personal Information. You have the right to opt out of the sale of your Personal Information. We sell your Personal Information in the context of delivering you interest-based advertising. You can submit your request to opt out of the sale of your Personal Information for these purposes by going to the following links: AboutAds.info and/or NetworkAdvertising.org.
The right to equal service. If you choose to exercise any of these rights, we will not discriminate against you in anyway. If you exercise certain rights, such as disabling certain functional cookies, you may be unable to use or access certain features of our Services.
You may exercise your right to know and your right to deletion twice a year free of charge. To exercise your right to know or your right to deletion, contact us at (+27) 65 298 93 56 or email us at info@kristalWool.co.za
We will take steps to verify your identity before processing your request to know or request to delete. We will not fulfill your request unless you have provided sufficient information for us to reasonably verify you are the individual about whom we collected Personal Information. If you have an account with us, we will use our existing account authentication practices to verify your identity. If you do not have an account with us, we may request additional information about you to verify your identity. We will only use the Personal Information provided in the verification process to verify your identity or authority to make a request and to track and document request responses, unless you initially provided the information for another purpose.
You may use an authorized agent to submit a request to know or a request to delete. When we verify your agent’s request, we may verify both your and your agent’s identity and request a signed document from you that authorizes your agent to make the request on your behalf. To protect your Personal Information, we reserve the right to deny a request from an agent that does not submit proof that they have been authorized by you to act on their behalf.
Shine the Light – Third Party Marketing. You may also request and obtain from us once per calendar year information about any of your Personal Information shared with third parties for their own direct marketing purposes, including the categories of information and the names and addresses of those businesses with which we have shared such information. To request this information and for any other questions about our privacy practices and compliance with California law, please contact us at info@kristalWool.co.za
4.Contact Information
If you have any questions please contact privacy@kristalWool.co.za You can also call us at (+27) 065 298 93 56 or by postal mail at the following:
Kristal Wool
1 Cnr Main Reef and Dorado Avenue, Crown Mines 2025,
Johannesburg, South Africa
Opposite China Mall
info@kristalWool.co.za
5.Updates
We may update this Notice from time to time. When we update this Notice, we will post the changes on our Services and updated the “Last Updated” date at the top of this page. We encourage you to check this Notice regularly for changes. If we make any material changes to this Notice, we will notify you before they take effect either through the Services, posting an updated Notice or by sending you a notification. Unless otherwise noted, any changes we make to this Notice will become effective immediately once posted on this page. Your continued use of the Services following any changes to this Notice indicates that you have read and understood the practices described in the revised Notice.